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Refund Policy

Positive Mind Open Heart wants you to be 100% happy with the quality of our products as we are. We understand that Online purchasing is different from conventional shopping, so if you are dissatisfied with any of our products, we are more than happy to offer you a 14 day Money Back Guarantee via a refund, exchange or credit.

The returned product must be in its original condition, unused and un opened.

Return postage is the clients responsibility and must have tracking.

Please email us to discuss options.

If any products should arrive faulty or damaged during shipping, please advise Positive Mind Open Heart within 7 days and we will replace or refund your goods for you via Express Post at our cost.

Please send an email to with a photo of the damaged product and your invoice number.

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